Welcome, and how this blog will work.

Welcome to the Utah Transit Authority 9001 Compliance blog. Here's why it was created and how it will work and what it will cover.

The '9001' in the title refers to International Standardization Organization Standard 9001.2000 and its eventual successors. This is often abbreviated ISO 9001.2000. You can find information on this standard, but not the standard itself, at http://www.iso.org/

The standard is available, but it often costs over $100 to procure a copy, so I have not been able to do so yet.

However, this blog will address issues that UTA has forgotten are required for the standard to work for the customer. These include customer service interaction with riders, stop placement issues, route construction and planning issues, service time of day issues, compliance with generally accepted practices in holding public hearings and making decisions that affect riders, and other service related issues as those things affect the ridership.

Much of what you will see here will involve Utah County as I live in Provo, Utah, part of the Timpanogos Division of the Utah Transit Authority and the division headquarters are located in Orem. However, as I travel in the system, including the Meadowbrook (Salt Lake City, Utah) Division), and the North Davis County/Weber County (Ogden Utah) division, I will note any issues that might be discovered in those areas that need rectification in order to meet customer and rider expectations for quality customer service and rider needs.

At times ADA (Americans with Disabilities Act) and other matters affecting the disabled will be discussed too. These matters do come up with regularity at times, most are small, easily fixed things, but some may require more effort and work to resolve.

Feel free to post a comment on anything I place here. I also welcome any UTA driver, manager, or senior official including public relations team members, to respond to any issues posted to this blog. Media responses are also welcome from any Salt Lake Metro media outlet.

I will even let everyone know when something good happens too, even if it is not the direct or indirect result of the discussion on this blog. The Utah Transit Authority service area is one of the largest in the United States, and so the entire system is very complex and there are many factors and issues that must be considered in managing it.