Some may wonder what it takes to become ISO 9001 certified, like UTA has done. I found a website that has some free downloads that will give some basic answers on how the process works.
http://www.9001resource.com/iso_9001_stepbystep/step_by_step_iso_9001.php?gclid=CNfvpfyAzYwCFRoRYQodJCRqtQ
This will give you a general idea how companies and organizations implement ISO 9001 and become certified. Or as UTA puts it on the sides of their buses, a 'quality endorsed system'.
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