UTA ISO QPMS and EMS Categories referenced and defined.

Here are the ISO QPMS and EMS Categories that will be referenced most commonly in this blog, plus the differences between what UTA defines them as and what the rider expectations of them are, where applicable.

Service Delivery:

1. Service Delivery and Preservation.
12. Rail Service Delivery and Preservation.
14. Service Plan Development
15. Operating Plan/Defining Implementation Requirements.
16. Service Change Implementation.

Support Processes:

1. Customer Comment
25. Connection Protection

On SP 25, UTA uses the term too narrowly, they only use it to define protecting the connections that riders need to make regarding transferring from TRAX trains to buses at the various TRAX stations, largely during rush hour. But it goes far beyond that, it is what any rider expects, to be able to effectively and conveniently connect with other routes and facilities UTA manages in a timely and efficient manner, even if that means some intertwining of routes is needed to allow for a connection. Examples are crosstown connections where most of the routes travel one direction but only a few routes in a given region cross many of those. The other example would be where a route ends very close to another, but without altering the first route to connect to the second at the end of the other which can in some cases be less than a mile away, the rider would have to travel a significant distance and waste valuable time in getting to his/her destination even though the two may be only a couple of miles apart.