Passengers making TRAX connection from 811 left behind, again.

Four days after the last incident, a TRAX engineer left behind some passengers who were trying to reach a train from an 811. This time it happened at 1008am.

And this time it was worse for UTA, as several who were left behind were totally blind riders, they had gotten on at American Fork Smiths, having been brought to that stop there by a community services agency van.

So it got called in again, not so much for additional complaint purposes, but because I have been working on a different high-tech project, and how they resolve problems there is they take the bug reports, and categorize them, and the more reports of the same problem they get, the more likely the problem is to be moved up the priority list for resolution.

And I've even got the resolution: The schedule can be adjusted for the 811 arriving at TRAX, I would not adjust the TRAX schedule, as that needs to be where it is right now as far as times go. The best start time from 100 South University in Provo that I've found is :57 after the hour, and on other runs the start time needs to be early enough so that the arrival time at TRAX is more than five minutes before the train going northbound is scheduled to leave.

Southbound there is little need for adjustment. Although it will need to at times be held for a train, because some rush-hour trains tend to run slightly late, like no more than five minutes. Any adjustments to the southbound 811 schedule should be made only where this is a regular occurrence.

That, and the institution of Connection Protection procedures for the 811 Northbound only, would solve alot of the problems and eliminate the ill-will that is going around now among 811 riders due to the multiple incidents like the one described today and last Saturday morning, and all, including even UTA, will be all the happier because of it.