Two driver wrongs don't make an ISO 9001 right.

This is the tale of two drivers who both screwed up, and because of it, left bad feelings between some 30 riders and UTA.

1. Route 811 comes up from Utah County, because they are on regular route now with the construction on US-89 'State Street' completed they can take that straight up to the Sandy Civic Center TRAX station and not have to go around via 700 East (U-71) and 98th South anymore.

The bus arrives some eight minutes early, it was supposed to not be there until 1107am. It got there about 1059 or 11am.

2. A train had just pulled up to the disabled platform, but as riders got to the platform, he pulled away, seemingly oblivious to the fact that riders were depending on him and the ISO 9001 Service Delivery component 'connection protection' procedure, exactly as defined by UTA itself, to ensure they would be able to catch that train, even if the bus was early.

Neither driver was right. The first one ran early, and when he got there early, and the train there left, it caused more damage right there.